Cancellation
Check-in16:00
Check-out10:00
House rulesQuiet Hours:
9:00 pm-7:00 am, daily. As with most communities, please keep music, movies, or other noise to a conversational level during the quiet hours.
Unauthorized Late Check-Out: Please be sure to check out no later than 10:00 AM, unless a late checkout has been authorized 24 hours in advance. Insufficient notice will result in additional fees and penalties
Noise Monitoring:
To ensure we're being good neighbors, this suite is equipped with a noise sensor that measures decibels. There is no recording of audio, the device is active 24/7 and is located in the living area. If the noise exceeds a reasonable level, our Trust and Safety team will receive a notification and message you. To comply with community regulations, if the noise sensor becomes disconnected we will notify you if we need access to your stay to reconnect it.
Parties are Not Allowed:
Disturbing other residents in this building will not be tolerated. While a rare occurrence, following warnings from your host triggered by the noise sensor or a complaint from a neighbor, you may be asked to leave at your own expense. Local law enforcement will be utilized if necessary.
No Smoking:
We are a smoke-free community. This goes for balconies and in or around the building too. No smoking also includes vaping devices and candles. If evidence of smoking is found, a $500 fine will be assessed.
No Pets:
Pets are not allowed. We likely would love your pet, but there will be a $500 fine for having a pet in the suite if not required by local regulations.
Professional Photo and Video Shoots:
Commercial shoots of any kind, will not be tolerated. While we do encourage showcasing your stay on social media, chances are, if you are using professional equipment or your content will make a profit, it’s not allowed.
Mind the Keys:
The lockbox must remain locked at all times (if applicable). Some stays have auto-locking doors so keep the keys on you. If the keys are lost or unreturned a fee of up to $300 dollars will be assessed. A $75 fee will be assessed for overnight lockout service.
Packages and Mail Delivery:
Please do not send anything to the suite. We are not responsible for receiving, lost, or undelivered packages.
Guests and Events:
The number of guests must match the number of guests on your reservation. If you are anticipating more people please update your reservation and confirm by messaging our city team prior to their arrival. Building events and celebrations are for permanent residents of this property only and not open to attending.
Third-Party Bookings:
The name on the reservation must be the guest present for the duration of the stay. Some booking platforms may have additional restrictions, please refer to your reservation.
Excessive Cleaning:
Enjoy your stay, but be mindful of the cleanup. We employ a professional cleaning staff adhering to OSHA and CDC guidelines to make sure your stay is clean and comfortable. However, if it takes our staff longer than 2 hours to clean after your visit a $75 fee will be assessed.
Guests:
The number of guests must match the number of guests on your reservation and all names of guests staying overnight must be noted on the reservation. Any visiting guests must be accompanied by the reservation holder at all times. Additionally, an unregistered
guest should at no time be given the reservation holder’s key fob and cannot make requests for parking, cart rental, maintenance requests, etc.
No smokingNo childrenNo partiesNo pets